Customer Service Playbook for Branch Managers

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Equip yourself with the tools and standards needed to lead exceptional customer service and drive consistency across your branch.

Ratings and Reviews

4.3

Avg. Rating

6 Ratings

What's your experience? We'd love to know!

Jaco Wernich

Posted 5 months ago

Lorenco Van Der Westhuizen

Posted 5 months ago

Manager

Be yourself and always make your customers and staff feel confident to come to you for anything

Dundeline Page

Posted 5 months ago

Leading the branch

Consistency is key. Building trust between the staff and customers is essential Leading the team Sometimes there is issues between the staff, but we do manage to sort it out quickly

Chantell Viljoen

Posted 5 months ago

Leader

Always help team members and be there for them

Eckhard Robbertze

Posted 5 months ago

leading

Sometimes difficult to lead and do work, but practice make perfect they say

Sulaiman Sakier

Posted 6 months ago

Creat the synergy

The team works well most of the time, there are situations where the synergy gets interrupted by a difficult situation or bad attitude. I require to familiarise myself with everyone's SOPs so I can better guide them and give accurate achievements.

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